Using your Account FAQ

Wondering about the status of an order? Want to change your account or order information? Whatever you need to do, you can do yourself via Your Account.

Simply visit the topical "Using Your Account" links on this page for more specific information, or click Your Account on the right side of this page. Once you sign in this link will always be available to you from any page on the Web site. If you forgot your password, we can help you get a new one.



Reviewing Your Orders

Written by Administrator

You can review the details and status of any order you have placed via Your Account. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable.

You can make changes to orders that have not yet shipped. Please note: Whenever you make a change to an order via Your Account, such as modifying the shipping options, address, or items, our system re-evaluates our inventory to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

No changes can be made for any order once it has entered the shipping process.

Visit Your Account for more information. We'll ask you to sign in with your account name and password.



Changing your Address

Written by Administrator

If you do not have any open orders and simply want to delete an address or edit an address for future use, click the "My Account" link on the right side of this page. Once you've signed in using your username and password associated with your account, click shipping address link and select one of your addresses to edit. Please note that, for your security, you will be asked to confirm your credit card number the next time you place an order using the new, edited address.

Please also note that any changes you make will apply only to orders that you place in the future. If you want to change the shipping address for an order you've already placed, visit Your Account.



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