Placing an Order

Written by Administrator

Placing an order with Jaxchild.com is easy. Here are the steps you need to follow to place an order. If you have any problems when following these steps, please read our Troubleshooting Tips.

Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate.

If you don't find what you're looking for in our Jaxchild.com store, send us an email. The product might be on hand or on it's way.

Add the Items to Your Shopping Cart

If you want to order an item from Jaxchild.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

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Troubleshooting

Written by Administrator

Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below and if you are still having trouble email us.

Unsure if your order went through?

Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check check your email to see if you have recieved an order confirmation before attempting to place the order again.

Error message on payment page.

Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new or recently reissued credit card, please be sure that you have activated the new card before using.

ZIP code and state do not match.

This error message may be related to the way you entered the name of the state. Try entering the full name of the state, or the abbreviation without periods. For example, enter "California" or "CA" instead of "Ca." or "Calif." Otherwise, make sure you have entered the ZIP code without any spaces. To verify that the ZIP code is correct, visit http://www.usps.com/zip4/

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Payment Methods We Accept

Written by Administrator

Jaxchild.com accepts American Express, Discover, MasterCard, Paypal, Verisign PayFlow, Visa, Visa Check Cards, Jax gift certificates, payment directly from your bank account, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

We do not currently accept international wire transfers or Smart Cards.