Shipping and Delivery FAQ


FREE Shipping

Written by Administrator
FREE on Orders over $100 (some restrictions apply)

How do I take advantage of FREE Shipping?

1. Place over $100 of Jax products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single U.S. address.
4. Select FREE Shipping as your shipping speed.
5. Place your order, and enjoy the FREE shipping!

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Domestic Shipping Rates

Written by Administrator

Standard Shipping
* 3 to 5 business days
* Alaska, Hawaii: Deliveries may take longer; some items cannot be shipped to AK/HI
* APO/FPO: Deliveries may take up to 21 days.
* Most items may be shipped to P.O. boxes
* Signature upon delivery required for shipments over $400
* Apparel, Jewelry, Shoes $3.99 Per Shipment plus $0.99 Per Item.
* Books $3.00 Per Shipment plus $0.99 Per Item.
* Music $1.99 Per Shipment plus $0.99 Per Item.
* Toys $3.99 Per Shipment plus $0.85/lb.


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International Shipping Rates

Written by Administrator
Introduction

Jaxchild.com gladly accepts orders from all around the globe. Shipping rates and fees may vary depending on the deliver address for your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions which apply to all international shipments and Import Fees Deposits which apply to Priority International Shipping.

Please note: For your protection, Jaxchild.com will send any order valued at $400 or more via a trackable method.


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APO & FPO Addresses

Written by Administrator

Having trouble entering an APO or FPO address on our order form?

Following these steps should help:

* City field: Enter "APO" or "FPO."
* State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
* Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.



Guam and U.S. Protectorates

Written by Administrator

Having trouble addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:

* Country field: Select the correct place name from the drop-down menu. If the correct place is not listed, choose "United States."
* Zip Code field: Always double check for the correct zip code.

Commercial Mail Receiving Agency (CMRA) Addresses

If you're a private mailbox holder, do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.



International Policy

Written by Administrator
Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Jaxchild.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


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Check for Accuracy

Written by Administrator

Incorrectly entered addresses may unnecessarily delay shipment. Please enter address information in the appropriate boxes and double-check for typos and other errors.



Product Availability

Written by Administrator

Items listed as Available are in stock. Once the items you ordered are in stock, we'll package and ship them to you. This process can take a few hours to a few days. Most orders will ship out within 24-48 hours of the items being in stock.

Shipping time depends upon the shipping option you choose.

On the e-mail you will receive when your items are shipped you will see an estimated date of delivery.

Ordering multiple copies?
Please be aware that our availability estimates are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble. The following is a list of the several types of availability estimates you might see.


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